Salesforce Enablement Manager

Remote

Salesforce Enablement Manager (CRM Administrator & Analyst)

Location(s) - UK (Remote) or US (Remote or Hybrid)

Are you the person everyone messages when Salesforce isn’t behaving? Do you love turning clunky processes into clean Flows and dashboards leadership actually uses? Want to own the platform, not just raise tickets on it?

At Cerba Research, we are committed to finding the best talent to join our team. We have partnered with Vector Talent to manage the recruitment process for this role. If you’re interested in applying, please direct all applications and questions to Vector Talent.

Cerba Research is looking for a Salesforce Enablement Manager to own and develop our Salesforce ecosystem across Commercial, Marketing, Contracts & Proposals, Project Management and Customer Success. Part administrator, part analyst, you’ll be the go-to for Salesforce users and a real partner in shaping where the platform goes next.

Why Join Us?

• Real Ownership - The platform is yours to run, improve and shape.
• Business Impact - Your dashboards feed straight into leadership decisions.
• Breadth - Sales Cloud, Pardot, integrations, data and analytics.
• Global Scale - Commercial teams and labs across four continents.

How You Will Add Value

As Salesforce Enablement Manager, you will contribute to:

• Owning the Salesforce platform end to end, from configuration and security to integrations
  Improving how the business works through automation
  Turning CRM data into insight for leadership and operational teams
  Driving user adoption through support, training and change management
  Strengthening marketing operations across Pardot, lead scoring and attribution

Your Responsibilities

Administer Salesforce day to day, from objects, fields and validation rules to users, profiles and permission sets
Design, build and review Flows, automation and approval processes, plus platform enhancements and upgrades
Manage third-party integrations from planning and testing through to deployment and maintenance
Own data governance and quality, including imports, deduplication and cleansing, working with IT and partners
Be the primary point of contact for Salesforce support, training and documentation
Translate stakeholder requirements into scalable Salesforce solutions
Build reports, dashboards and KPI frameworks across sales, marketing and customer engagement
Support Pardot (Account Engagement), including lead scoring, routing, attribution and nurture programmes

How You Will Add Value

As Salesforce Enablement Manager, you will contribute to:

• Owning the Salesforce platform end to end, from configuration and security to integrations
• Improving how the business works through automation
• Turning CRM data into insight for leadership and operational teams
• Driving user adoption through support, training and change management
• Strengthening marketing operations across Pardot, lead scoring and attribution

Your Responsibilities

Administer Salesforce day to day, from objects, fields and validation rules to users, profiles and permission sets
Design, build and review Flows, automation and approval processes, plus platform enhancements and upgrades
Manage third-party integrations from planning and testing through to deployment and maintenance
Own data governance and quality, including imports, deduplication and cleansing, working with IT and partners
Be the primary point of contact for Salesforce support, training and documentation
Translate stakeholder requirements into scalable Salesforce solutions
Build reports, dashboards and KPI frameworks across sales, marketing and customer engagement
Support Pardot (Account Engagement), including lead scoring, routing, attribution and nurture programmes

About You

You’re a hands-on Salesforce admin who thinks like an analyst. You’re comfortable telling a stakeholder there’s a better way to do something, and then building it.

• Salesforce Administrator Certification (ADM 201), Advanced Administrator a plus
• 3+ years of Salesforce administration experience, with strong Sales Cloud knowledge
• Hands-on experience building Flows, validation rules and automation
• Advanced reporting and dashboard skills, turning CRM data into recommendations
• Solid grasp of CRM data structures and governance
• Confident gathering requirements and managing stakeholders
• Pardot / Account Engagement, API integrations, data migration, SQL or BI tools are all a bonus
• Life sciences, CRO, clinical trial or healthcare experience is highly advantageous
• Fluent in English

Diversity, Equity & Inclusion

At Cerba HealthCare, we believe that the diversity of people, backgrounds, and perspectives is an essential asset in fulfilling our mission: to improve the health of everyone, everywhere. We are committed to providing an inclusive work environment that guarantees equal opportunities for everyone, regardless of age, background, sexual orientation, disability, or any other personal characteristic. All talented individuals are encouraged to apply.